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  • Kathmandu, Nepal
  • 9863201248

Mountain Mate

BOOKING FAQS

Booking FAQs

What is a typical booking process?
It’s easy! Follow the following process:

  1. Select your trip.
  2. Send us an email at info@mountainmatetrek.com to notifying us regarding the trip you are looking to book, if the packages mentioned in our website meet your needs, requirements and budget. Or, you can apply directly by sending a completely filled booking form.

(You can also ask us to customize the trip package as per your requirements, needs and budget.)

  1. Deposit 25% of the total trip cost (50% in the case of Tibet and Bhutan trips) to confirm the booking.   
  2. The deposit can either be made via Bank Transfer or Card (VISA or MasterCard).
  3. If you choose Bank Transfer as your payment option, the final booking confirmation email will be sent as soon as the company receives the scan copy of the deposit slip sent by you; however, in the case of credit card the final booking confirmation email will be sent once the card is processed by the company.

How often do you run trips?
MountainMate Treks & Tour is a leading local trekking and tour company in Nepal. Normally, the trip frequency of any company in Nepal totally depends on the volume of the trips received by the company. However, backed up with  required manpower and other essential service providers.MountainMate Treks & Tour , operates with a capacity to run trips on a daily basis, throughout the year.

 

Can I switch to more luxurious accommodation?
MountainMate Treks & Tour accommodates its guests in a tourist standard hotel (where available), and the best lodges/guest houses/Homestays/tea houses, during the trek. However, if you are looking for more luxuries, you definitely have the option to ask for more luxurious accommodations, but extra charges will be applicable.

 

What if we have a big group?
Handling big group is no big deal. We have handled a number a big group in the past and are backed up with all - the manpower, contacts, experience and services required to provide the best service to the bigger group. MountainMate Treks & Tour also promises to offer bigger discounts to bigger groups.

How can I confirm  my place?
Once the booking deposit is made and once you receive the final booking confirmation email from the company, your place is confirmed.

What happens if other people cancel the trip?
Other person’s cancellation does not affect your trip. Once your booking  is confirmed, we guarantee 100% departure.

How much deposit  is required to confirm the booking?
Any trip within the territory of Nepal requires you to deposit 25% of the total trip cost. However, for trips in Tibet and Bhutan, you need the make the deposit of 50% of the total trip cost.

Why is the booking deposit required?
The booking deposit is required to confirm the booking of the services (accommodation, air tickets, ground transportations, permits, etc.) that you will be needing during your trip in Nepal, Bhutan and Tibet.

How can I pay the remaining amount?
You can pay the remaining amount upon your arrival in Kathmandu, before departing for the trip destination. The amount  should be paid in cash.

What if I am not able to do this trek (what happens to my deposit)?
If you are not able to do this trek, any amount already charged by the company (usually booking deposit) is non-refundable, but reusable for the immediately following season of the same year.

What if I could not compete this trek?
No refund will be made by the company to the customers, who voluntarily leave the trip for any reason, after the trip has begun. However, refunds will be at the discretion of the company, if for any reason the customer is forced to leave the trip. No refunds will be made by the company for accommodations, transportations, sightseeing, meals or any other services not utilized by the customer.

How large is the group size?
A group of 2-12 people is considered an ideal group size by MountainMate Treks & Tour. However, MountainMate Treks & Tour also has the capacity to operate tours and travels for groups with more than 10 people.

How early should I plan for the treks in Nepal?
It’s always good to plan, as early as possible. This allows the agency to book the best services (accommodation, transportation and other essential services) for the trip.

Do you require any physical/medical certificate?
No, the company does not require any physical/medical certificate.

Is there any age restriction?
No, as far as you are physically fit, have excellent stamina and determination, there is no age restriction. Age is just a number.

How can I prepare for trekking?
The very first thing we recommend you to do is to get a health check up and seek advice, medication and permission, either from your doctor, or the Local General Practitioner. If your doctor shows the green signal, seek advice for the necessary guide walk required before the trekking. Body strength, good health condition and stamina play a vital role in the successful completion of the trek. Start exercising 5-6 weeks before the trek and focus on cardio training like running, cycling, jogging and muscle strengthening  trainings like squat, weight lifting, push ups etc.

Next, do not forget to include a First Aid Kit, while packing for the trip.   

Is tipping mandatory?
In Nepal tipping the service provider is customary, but not mandatory. During the trip, the customers normally provide tips to the service providers like guides, porters, drivers and waiters, to express their gratitude and satisfaction. The amount entirely depends upon the wish of the customer.

What happens in case of bad weather?
Bad weather in Nepal normally affects the flight schedule. Therefore, Amigo Treks and Expedition ensures to help customer board the earliest possible flight as soon as the weather becomes clear and supportive.

What currency do you accept?
Although, we accept all major currencies, we prefer you make the payment in USD. However, if it is not feasible for you to pay in USD, then we accept your currency, but the value of your currency should be equivalent to the value of the USD  of the day you decide to make the payment.

What is the exchange rate?
The exchange rate depends on the rate fixed by Nepal Rastra Bank on the day you wish to exchange your currency.

Does the guide speak English?
Yes, MountainMate Treks & Tour guarantees to provide an English speaking guide for all trips in Nepal, Bhutan and Tibet. We also guarantee that the guides provided by us are licensed, experienced, knowledgeable and dedicated to providing professional service. 

What is the maximum weight the porter can carry?.
A porter is assigned to each pair of trekkers. During every hike in Nepal, the porter can carry a maximum of 30 kilograms.

How much luggage is allowed in domestic flight?
Passengers on domestic flights in Nepal are only allowed to carry a maximum of 15 kilograms of luggage.

Where can I store my extra bag in Kathmandu?
In Kathmandu, hotels offer a locker system where you may safely keep your extra luggage and valuables.

How ideal the trips run?
MountainMate Treks & Tours promises that you will have an unforgettable tour in Nepal. The service begins as soon as you arrive at Nepal's Tribhuvan International Airport. You will be taken to the hotel that has been reserved for you in Kathmandu. If time allows, a meeting will be held at our office in Kathmandu the same day or the next day to inform you on the trip and tour and to introduce you to your guides and other team members. Following the conference, the company hosts a welcome supper to give you a sample of Nepali cuisine, dance, music, and hospitality. The essential equipment and luggage will then be checked and finalized before departing for the trip. The guide will accompany you on your trip or tour.
The guide will take care of everything: accommodations, food, permits, and procedures. In the event of an emergency, the off-site staff will be in touch with the guides on a frequent basis. The company will hold a farewell supper once the tour is completed. The firm will also arrange for airport transportation to ensure that you get at the airport on time for your journey. In addition, if you want to prolong your vacation, we can assist you in organising any further adventure activities or day trips you want to do in Nepal. This is how we make sure you have a stress-free and enjoyable journey.

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