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  • Kathmandu, Nepal
  • +9779863201248

Mountain Mate

BOOKING FAQS

Booking Information
1. Booking & Advance Payment +

Clients must pay a 50% advance deposit to secure hotels, flights, transportation, permits, and guides.

The remaining 50% balance is paid upon arrival in Kathmandu before trip departure.

For Tibet and Bhutan, 50% advance is mandatory due to special permits.

Bank Details

Bank: Nepal Investment Mega Bank Ltd. (NIMB)
Account Name: Mountain Mate Treks & Tour Pvt. Ltd.
Account Number: 1140010004354
Swift Code: MBNLNPKA
Address: Mahalaxmi-1, Lalitpur, Nepal
Mobile: +977-9863201248
2. Cancellation Policy +

Inside Nepal

  • Cancellation ?48 hours before departure: 40% charge.
  • If trip abandoned after starting: no refund.

Tibet & Bhutan

  • Cancellation 10 days before departure: 40% charge.
3. Late Booking +

Late bookings may be accepted depending on availability. Additional costs may apply.

4. Insurance & Travel Risks +

Travel insurance is mandatory for trekking and expedition trips.

  • High-altitude trekking insurance
  • Emergency medical treatment
  • Helicopter evacuation
  • Trip cancellation coverage
  • Personal accident insurance

Rescue coordination is assisted by the company, but costs are covered by client's insurance provider.

5. Incomplete Tours +

If a client leaves a trek due to personal reasons or injury, no refunds are provided for unused services.

6. Compliance with Local Laws +

Clients must respect Nepalese laws. Company not responsible for legal consequences of unlawful actions.

7. Changes in Cost or Itinerary +

Itineraries may change due to weather, flight delays, government regulations. Additional services requested may incur extra charges.

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