×
  • Kathmandu, Nepal
  • +9779863201248

Mountain Mate

PRIVACY POLICY

Privacy Policy – Mountain Mate Trek and Tour

Welcome to Mountain Mate Trek and Tour – your reliable partner for trekking and travel experiences in Nepal. Your privacy is important to us. Click each section below to read more.

1. Personal Data We Collect +

To offer the best trekking and travel experiences in Nepal, we collect the following types of data:

  • Personal Information: Name, email, phone number, nationality, passport/ID details for permit processing and bookings.
  • Travel Preferences: Tour interests, accommodation and food preferences, group size, fitness level, and custom requests.
  • Payment Information: Securely handled through encrypted payment gateways.
  • Feedback & Communication: Reviews, testimonials, or inquiries shared via email, forms, or social media.
2. How We Use Your Information +
  • Process bookings and obtain trekking permits.
  • Provide customized trekking and tour packages.
  • Communicate trip confirmations and updates.
  • Improve user experience on our website.
  • Meet legal requirements and ensure safe travel.
3. Data Protection Measures +
  • Encryption: Personal data is encrypted during transfer and storage.
  • Access Control: Only authorized staff can access your data.
  • Security Audits: Regular system checks detect vulnerabilities.
  • Secure Servers: Data stored on protected servers with modern security.
4. Cookie Policy +

What Are Cookies?

Cookies are small files placed on your device to remember preferences and improve site performance.

  • Essential Cookies: Required for website functionality.
  • Analytics Cookies: Help analyze user behavior.
  • Preference Cookies: Store language or region.
  • Marketing Cookies: Used for advertising with user consent.

You can disable cookies anytime through your browser settings.

5. GDPR Compliance (For EU Users) +
  • Right to access your personal data.
  • Right to correct inaccurate information.
  • Right to request deletion of your data.
  • Right to restrict or object to processing.
  • Right to withdraw consent anytime.

To exercise these rights contact: info@mountainmatetrek.com

6. Terms and Conditions Summary +
  • You must provide accurate information for bookings.
  • You are responsible for valid travel documents.
  • Booking changes may result in additional charges.
  • Trekking includes risks like altitude sickness and weather conditions.
7. Policy Updates +

This Privacy Policy may be updated occasionally to reflect service or legal changes. Continued use of our website indicates acceptance of the updated policy.

8. Contact Information +

Email: info@mountainmatetrek.com

Website: www.mountainmatetrek.com

We are committed to protecting your data and delivering a safe trekking experience in Nepal.

WhatsApp
Chat with us on WhatsApp ×

Hi there! How can we assist you?
Type your message below: