Privacy Policy – Mountain Mate Trek and Tour

Welcome to Mountain Mate Trek and Tour – your reliable partner for trekking and travel experiences in Nepal. Your privacy is important to us. This policy explains how we collect, use, and protect your personal information when you book a trek, tour, or engage with our website and services.

1. Personal Data We Collect

To offer the best trekking and travel experiences in Nepal, we collect the following types of data:

• Personal Information: Name, email, phone number, nationality, passport/ID details – needed for permit processing and bookings.

• Travel Preferences: Tour interests, accommodation and food preferences, group size, fitness level, and custom requests.

• Payment Information: Securely handled through encrypted payment gateways.

• Feedback & Communication: Any reviews, testimonials, or inquiries shared through email, contact forms, or social media.

2. How We Use Your Information

We use your data to:

• Process bookings and obtain trekking permits.

• Provide customized trekking and tour packages.

• Communicate trip information, confirmations, and updates.

• Improve your user experience on our website.

• Fulfill legal requirements and ensure safe travel.

3. Data Protection Measures

We are committed to keeping your data safe through:

• Encryption: All personal data is encrypted during transfer and storage.

• Access Control: Only authorized staff can access your personal information.

• Security Audits: Regular system reviews to detect and fix any vulnerabilities.

• Secure Servers: Data is stored on protected servers with up-to-date security configurations.

4. Cookie Policy

We use cookies on our website to enhance your browsing experience.

What Are Cookies?
Cookies are small text files placed on your device to help websites recognize returning users, remember preferences, and understand site usage.

Types of Cookies We Use:

• Essential Cookies: Required for the website to function properly.

• Analytics Cookies: Help us analyze site performance and user behavior.

• Preference Cookies: Store user selections such as language or region.

• Marketing Cookies: Used for advertising and retargeting purposes, only with your consent.

You may disable cookies in your browser settings at any time.

5. GDPR Compliance (For EU Users)

If you are accessing our services from the European Union, you are entitled to the following rights under the General Data Protection Regulation (GDPR):

• Right to access your data.

• Right to correct inaccurate or outdated information.

• Right to request deletion of your data.

• Right to restrict or object to data processing.

• Right to withdraw consent at any time.

To exercise your rights, please contact us at info@mountainmatetrek.com.

6. Terms and Conditions Summary

By using our website or booking with us, you agree to the following terms:

• You must provide accurate personal information for booking and permit processing.

• You are responsible for valid travel documents (passport, visa, insurance).

• Changes or cancellations to bookings may result in additional charges, as outlined in our cancellation policy.

• Trekking involves inherent risks including altitude sickness, weather conditions, and natural challenges. You participate at your own risk.

Please contact us to request the full Terms and Conditions document.

7. Policy Updates

This Privacy Policy may be updated from time to time to reflect service changes or legal updates. We encourage you to review this page regularly. Continued use of our services constitutes your agreement to the updated terms.

8. Contact Information

For any questions about this Privacy Policy, cookie use, or data handling practices:

Email: info@mountainmatetrek.com
Website: www.mountainmatetrek.com

Thank you for choosing Mountain Mate Trek and Tour.
We are committed to protecting your data and delivering a safe, unforgettable trekking experience in Nepal.