Our main concern is to supply the best available travel information and provide the best services in a friendly and safety manner to our valuable travelers. As much as we want to deliver the best service to our travelers, it is important for us that you know the about the procedures and consequences of trip reservation with us. We wish to offer a journey beyond your imagination to the best of our ability and strength without creating any disputes or misunderstanding before, during and after the trip. You are requested to go through each and every listed item of following Terms and Conditions, read them carefully and understand them agreeing to enter the Agreement and sign the confirmation of any trip plan offered by Mountain Mate Trek & Tour Pvt. Ltd.
1.Booking in Advance and Payments
If you intend to embark on an adventure through Mountain Mate Trek & Tour Pvt. Ltd. Ltd. you are suggested to book a trip 15 Days prior to it. A 15 days preparation period is necessary to ensure maximum safety and satisfaction of the clients.
It is obligatory for the client to dispense 25% of the total charge, at the time of booking. The advance amount will be used for is necessary for booking hotels, flights and potters and receiving approval from governmental authorities. The remaining 75% of the total charge should be paid up after your arrival to Nepal, before the start of your adventure.
[Deposit 50% in the case of Tibet and Bhutan trips to confirm the booking.]
The deposit can either be made via Bank Transfer or Card (VISA or MasterCard.
Name of the Bank : Mega Bank Ltd.
Account Name : Mountain Mate Treks & Tour pvt.Ltd.
Account Number : 1140010004354
Swift Code : MBNLNPKA
Address : Mahalaxmi-1, lalitpur, Nepal
Mobile : +977-9863201248
In case the client decides to cancel his/her trip, at any time between booking and the time of the trip, some deduction will be made to the advance amount. Such regulation is born out of the company’s obligation to pay a certain amount for personnel and resources while booking them.
Clauses for cancellation:
If the client wishes, the company shall withhold the refundable amount as a charge for his/her next trip with Mountain Mate Trek & Tour.
Late booking can be done as early as one month prior to the departure from your country. But, it is to be noted that it will involve additional cost.
4. Insurance and Travel Risks
A government act dictates that no foreigner will be able to purchase an insurance in Nepal. Hence, the clients need to purchase a travel and high altitude insurance, accidental insurance, helicopter medical insurance and emergency evacuation are mandatory and should be purchased as a package in their own country.
Medical and Emergency Rescue evacuation cost is required too, that should include Rescue, Repatriation, Helicopter, Medication, Medical Tests and Hospitalization costs. Trekking and expedition may involve risks and several other factors that cannot be foretold. Medical emergencies, natural calamities are common in high altitudes and we like to be assured that our clients are insured against helicopter evacuations, trip cancellations, and personal accidents so that they don’t have to suffer twice.
This agency will inquire about client’s personal and insurance information so that proper steps and paper works can be done in case of unpredictable situation. If somehow a rescue is needed, our company will contact rescue companies and will manage all the paper works.
It is to be noted that the company shall not bear any losses or provide compensation in case the guest’s insurance doesn’t cover any or all aspects of the trip.
The client is not entitled to any compensation, whatsoever, in case he/she forfeits from embarking on the trek/expedition because of his/her personal decision or injury. Also, if the government revokes the permit for the trek/expedition because of any disaster in the area, the clients may not seek reparation for their payment.
6.Agreement of Compliance
It is mandatory for the guest to comply with the rules and regulations of the country, during their stay in the country. Any illegal activities are downright discouraged and any deliberate or unintentional breach of law by the guest shall not obligate the company to advocate in their behalf. If any illegal activities on client’s part are observed, the company holds the right to call the authorities and hand the clients to them. If the client falls upon the hands of authority because of an unlawful act, the company isn’t obligated to provide any financial compensation.
Moreover, during the tour/trek/expedition, the team leader is the in-charge and his decision shall be considered final. We select our team leaders/guides based on years of training and experience in mountainous region and for the sake of survival and wellness of our clients; we urge them to shed any instincts that directs them against the instruction of our team leader/guides. In case of any conflicts between our clients, verbal, physical or otherwise, the company’s staff will resolve the issue and holds the right to call the police if necessary.
7. Alterations in Cost and Time and Additional Charges
The packages designed by Mountain Mate Trek & Tour Pvt. Ltd. are standard, and are designed by people after years of experience. However, the company respects the intention of the guests and provides alterations to the packages based on the client’s request provided that the client is willing to spend extra time and cost.
At other times, because of the circumstances prevalent in the area, the standard cost and time may be subject to alterations. In that case, the price and time can be adjusted by mutual agreement between the clients and company.
Damage of company equipment, delays and lags in trips, demand of additional services than previously agreed, and etc. by client is likely to increase the previously decided price.
8.Early Completion of Schedule
Sometime schedule may be completed a few days before the designated time, in such case, the company will not refund to the client. For example, in a tour package of 14 days, if the tour completes in 12 days, the company will not refund the costs of 2 days.
9. Flight Cancelations
Any flight cancellation, unless it is done by the company will not require the company to provide any financial compensation. However, it is within the duty of the agency to arrange a hotel for guests in case of flight cancellations.
10. Overnight Stay & Food
In case of any overnight stay that might occur due to the problems of or caused because of the client, or due to the flight cancellation (Domestic / International) the client will be required to pay the overnight stay charge and meals cost. However, if the stay is caused because of the agency’s reason, the agency shall have to bear the charge.
12. Agreement of Accommodations
The location of treks and expedition are very demanding. They are far away from the luxuries of 21st century. It is evident that one cannot expect things to be normal all the time. At instances, a person might not get exactly he’s been looking for, even if he is looking to pay for it. As a host company, we try our best to provide the most reasonable deals. But despite all our best efforts, sometimes, we may not be able to provide guests with everything we promised for. At such instances, we expect guests to exhibit understanding and accommodate with whatever is available. Most importantly, it is important for guests to properly understand what they are getting into before they book the trip.
We have experienced cook in the mountaineering sector. However, the taste may differ from what you have been getting used to in your place. We will make sure the best food is provided, but clients are required to follow the guidelines of the tour guide while choosing the food menu.
14.Stuff and Equipment
In case, Mountain Mate Trek & tour Pvt. Ltd temporarily provides any materials, gears, or any equipment that may or may not be the property of the company, Client needs to return it to the company's designated official at the end of the trip or expedition or trek. Should any damage occur to the aforementioned equipment, Client has to pay the amount fixed by the agency as per compensation.
We Mountain Mate Trek & tour Pvt. Ltd, may require guests to provide us with photographs taken from your camera free of charge for sake of publicity. In those circumstances, we expect guests to comply with our request. However, the photographs will only be used for promotional purpose only.
All children below the age of 16 are required to be accompanied by their legal guardian.
17.Extra Activities –
For any extra activities like ski, drone flight, paragliding or waving large flags the client should inform it to the company first. These extra activities are charged by Nepal Government, if it is not informed beforehand to the company, clients should bear all the cost resulting from such extra activities, and the company will not bear any responsibilities. But if informed, the company shall make sure all the procedures are followed accordingly.
If you want to make changes to your arrangements, please inform us in an email before 2 weeks. When any government permit, travel ticket, insurance has been given and can not be withdrawn and refunded, you will be responsible for these expenses. You will also be responsible for cancellation of airfares purchased on your behalf.